RESIDENT'S WORKSHOP

 Saturday, March 17, 2012   —  8:00 a.m. – 5:00 p.m.

LEADERSHIP, COLLABORATION, AND CHANGE IN HEALTH CARE:
A RESIDENT'S WORKSHOP FOR ESENTIAL SKILLS



COURSE DIRECTORS:
Carol Farver, M.D., M.S.
Cleveland Clinic
Cleveland, OH

Phyllis Huettner, M.D.
Washington University
St. Louis, MO

James Stoller, M.D., M.S.
Cleveland Clinic
Cleveland, OH

The delivery of health care in today’s world is increasingly complex. Historically, medical training has centered exclusively on developing clinical and research competence in the medical sciences. However, as healthcare is being delivered more and more by integrated teams and organizations, medical education must teach physicians core competencies of working in and leading healthcare organizations. This workshop is designed to educate residents in leadership, collaboration and communication in healthcare organizations. The course syllabus and bibliography are developed from studies specific to the health care industry that focus on the role of leadership and the functioning of teams within healthcare organizations. Each session will follow a case-based curriculum with a component of didactic lectures on content related to the published literature on leadership in health care organizations. This will be complemented by small and large group experiential learning exercises when time permits. The workshop will serve as an introduction to these concepts and an extensive bibliography for further reading will be provided.

Curriculum Topics: The curriculum will provide an opportunity for residents to undertake a guided exploration of the following areas of study:

  • The characteristics of effective leaders in health care

  • Emotional intelligence

  • Leadership models

  • Theories of organizational learning and their practical application in health care

  • Basic theories on how to change and improve organizations

  • Basic tools to manage conflict


SATURDAY - March 17th
7:30 - 8:00 A.M. Session 1 - Registration and Introductions
8:00 - 9:30 Session 2 - Leadership, Collaboration and Health Care: The Tools Physicians Need to Lead   Carol Farver , MD, MS and Jamie Stoller, MD, MS
Objectives:
  •   Define emotional intelligence and the evidence for its importance in leadership.
  •   Discuss the important physician competencies needed to lead healthcare organizations.
  •   Recognize models of leadership from the organizational behavior literature.
9:30 - 10:30 Session 3 - The New Physician Leader: Basic Survival Skills   Phyllis Huettner, MD
Objectives:
  •   Define models of time management.
  •   Define effective tools to improve one's own time management.
  •   Summarize the basic elements of a mentoring network and its importance in career success.
10:30 - 12:00 P.M. Session 4 - Building an Effective Health Care Team   Jamie Stoller, MD, MS and Carol Farver, MD, MS
Objectives:
  •   Review the importance of teams in health care.
  •   Define characteristics of effective health care teams.
  •   Summarize and reflect on one's own role in a team.
12:00 - 1:00 Working Lunch and Networking Opportunities
1:00 - 2:00 Session 5 - How Health Care Organizations 'Learn' and Improve   Lisa Yerian, MD
Objectives:
  •   Define the concept of organizational learning.
  •   Discuss how health care organizational learn from their mistakes.
  •   Analyze how organizational learning can be used in the participant's organization (residency, department, hospital).
  •   Apply continuous improvement concepts to a case in a pathology department.
2:00 - 3:00 Session 6 - Making Changes in Your Health Care Organization: The Basic Strategies   Richard Zarbo, MD, DMD
Objectives:
  •   Summarize why changing organizations is difficult.
  •   Define a set of strategies used in changing organizations.
  •   Apply these strategies to a specific example of implementing change in a laboratory system.
3:00 - 3:15 Break
3:15 - 4:15 Session 7 - Identifying and Resolving Conflict: Effective Tools for Tomorrow's Leaders   Carol Farver, MD, MS and Phyllis Huettner, MD
Objectives:
  •   Review the types of conflict.
  •   Complete a standard inventory on how one handles conflict.
  •   List tools for conflict resolution.
  •   Discuss case scenarios of conflict that residents experience.
4:15 - 5:15 Session 8 - Leading Health Care Organizations (Q and A with Leader in Pathology on 'Real World' Experience of Leading Health Organizations)   James Crawford, MD, PhD