RESIDENT'S WORKSHOP

 Saturday, March 17, 2012   —  8:00 a.m. – 5:00 p.m.
Convention Centre 116-117

LEADERSHIP, COLLABORATION, AND CHANGE IN HEALTH CARE:
A RESIDENT'S WORKSHOP FOR ESENTIAL SKILLS



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COURSE DIRECTORS:
Carol Farver, M.D., M.S.
Cleveland Clinic
Cleveland, OH

Phyllis Huettner, M.D.
Washington University
St. Louis, MO

James Stoller, M.D., M.S.
Cleveland Clinic
Cleveland, OH

The delivery of health care in today’s world is increasingly complex. Historically, medical training has centered exclusively on developing clinical and research competence in the medical sciences. However, as healthcare is being delivered more and more by integrated teams and organizations, medical education must teach physicians core competencies of working in and leading healthcare organizations. This workshop is designed to educate residents in leadership, collaboration and communication in healthcare organizations. The course syllabus and bibliography are developed from studies specific to the health care industry that focus on the role of leadership and the functioning of teams within healthcare organizations. Each session will follow a case-based curriculum with a component of didactic lectures on content related to the published literature on leadership in health care organizations. This will be complemented by small and large group experiential learning exercises when time permits. The workshop will serve as an introduction to these concepts and an extensive bibliography for further reading will be provided.

8:00 AM Leadership, Collaboration and Health Care: The Tools Physicians Need To Lead
Carol Farver, MD, MS, and James K.Stoller, MD, MS, Cleveland Clinic, Cleveland OH
  • Define emotional intelligence and the evidence for its importance in leadership.

  • Discuss the important physician competencies needed to lead healthcare organizations.

  • Recognize models of leadership from the organizational behavior literature.
9:30 AM The New Physician Leader: Basic Survival Skills
Phyllis Huettner, MD, Washington University, St Louis, MO
  • Define models of time management.

  • Define effective tools to improve one’s own time management.

  • Summarize the basic elements of a mentoring network and its importance in career success.
10:30 AM Building an Effective Health Care Team
James Stoller, MD, MS, and Carol F. Farver, MD, Cleveland Clinic, Cleveland, OH
  • Review the importance of teams in health care.

  • Define characteristics of effective health care teams.

  • Summarize and reflect on one’s own role in a team.
12:00 PM Working Lunch and Networking Opportunities – Convention Centre 114-115
1:00 PM How Health Care Organizations ‘Learn’ and Improve
Lisa M. Yerian, MD, Cleveland Clinic, Cleveland, OH
  • Define the concept of organizational learning.

  • Discuss how health care organizations learn from their mistakes.

  • Analyze how organizational learning can be used in the participant’s organization (residency, department, hospital).

  • Apply continuous improvement concepts to a case in a pathology department.
2:00 PM Making Change in Your Health Care Organization: The Basic Strategies
Richard J. Zarbo, MD, Henry Ford Hospital, Detroit, MI
  • Summarize why changing organizations is difficult.

  • Define a set of tools used in changing organizations.

  • Apply these tools to a specific example of implementing change in a laboratory system.
3:00 PM Break
3:15 PM Identifying and Resolving Conflict: Effective Tools for Tomorrow’s Leaders
Carol F. Farver, MD, Cleveland Clinic, Cleveland, OH and Phyllis C. Huettner, MD, Washington University, St. Louis, MO
  • Review the types of conflict.

  • Complete a standard inventory on how one handles conflict.

  • List tools for conflict resolution.

  • Discuss case scenarios of conflict that residents experience.
4:15 PM Leading Health Care Organizations (Q and A with USCAP Leader on ‘Real World’ Experience of Leading Health Organizations
James M. Crawford, MD, PhD, North Shore University Hospital and LIJ Medical Center, Manhasset, NY
6:00 – 8:00 PM Reception – Room 119
The USCAP is hosting a reception for Residents who registered for and attended the Resident’s Workshop. USCAP Leadership and other luminaries in the field of pathology will also be in attendance. This reception provides a great opportunity to interact with various leaders in pathology in a casual and private setting.