Special Course

 Saturday, March 2, 2013   —  12:00–5:00 PM

LEADERSHIP, COLLABORATION, AND CHANGE IN HEALTH CARE:
A RESIDENT'S WORKSHOP FOR ESENTIAL SKILLS



COURSE DIRECTORS:

Carol Farver, MD, MS
Cleveland Clinic
Cleveland, OH		     Phyllis Huettner, MD
Washington University
St. Louis, MO		     James Stoller, MD, MS
Cleveland Clinic
Cleveland, OH

The delivery of health care in today's world is increasingly complex. Historically, medical training has centered exclusively on developing clinical and research competence in the medical sciences. However, as healthcare is being delivered more and more by integrated teams and organizations, medical education must teach physicians core competencies of working in and leading healthcare organizations. This workshop is designed to educate residents in leadership, collaboration and communication in healthcare organizations. The course syllabus and bibliography are developed from studies specific to the health care industry that focus on the role of leadership and the functioning of teams within healthcare organizations. The workshop will serve as an introduction to these concepts and an extensive bibliography for further reading will be provided.

Curriculum Topics: The curriculum will provide an opportunity for residents to undertake a guided exploration of the following areas of study, and upon completion of this course, participants should be able to:

  • Define the characteristics of effective leaders in health care

  • Use emotional intelligence

  • Discuss the importance of mentoring and time management in career success

  • Understand the characteristics and importance of effective teams in health care

  • Outline models of organizational change

  • Develop basic tools to manage conflict


SATURDAY - March 2nd
Leadership, Collaboration and Health Care: The Tools Physicians Need to Lead   Carol Farver, MD, MS and James K. Stoller, MD, MS, Cleveland Clinic, Cleveland, OH
Upon completion of this presentation, participants should be able to:
  •    Define emotional intelligence and the evidence for its importance in leadership.
  •    Discuss the important physician competencies needed to lead healthcare organizations.
  •    Define the models of organizational change.
  •    Review examples of change management in health care organizations.
The New Physician Leader: Basic Survival Skills    Phyllis Huettner, MD, Washington University, St. Louis, MO
Upon completion of this presentation, participants should be able to:
  •    Define models of time management.
  •    Define effective tools to improve one's own time management.
  •    Summarize the basic elements of a mentoring network and its importance in career success.
Building an Effective Health Care Team    James K. Stoller, MD, MS, Cleveland Clinic, Cleveland, OH
Upon completion of this presentation, participants should be able to:
  •    Review the importance of teams in health care.
  •    Define characteristics of effective health care teams.
  •    Summarize and reflect on one's own role in a team.
Identifying and Resolving Conflict: Effective Tools for Tomorrow's Leaders    Carol Farver, MD, MS, Cleveland Clinic, Cleveland, OH and Phyllis Huettner, MD, Washington University, St. Louis, MO
Upon completion of this presentation, participants should be able to:
  •    Review the types of conflict.
  •    Complete a standard inventory on how one handles conflict.
  •    List tools for conflict resolution.
  •    Discuss case scenarios of conflict that residents experience.