2015 Annual Meeting

Residents Workshop:  Leadership, Collaboration and Change in Health Care - Essential Skills

2015 Annual Meeting

Room CC 210, March 21 2015, 12:00pm to 6:00pm

Carol Farver, Dani S. Zander, James K. Stoller

Educational Objective

The delivery of health care in today’s world is increasingly complex. Historically, medical training has centered exclusively on developing clinical and research competence in the medical sciences. However, as healthcare is being delivered more and more by integrated teams and organizations, medical education must teach physicians core competencies of working in and leading healthcare organizations. This workshop is designed to educate residents in leadership, collaboration and communication in healthcare organizations. The course syllabus and bibliography are developed from studies specific to the health care industry that focus on the role of leadership and the functioning of teams within healthcare organizations. The workshop will serve as an introduction to these concepts and an extensive bibliography for further reading will be provided. The curriculum will provide an opportunity for residents to undertake a guided exploration of the following areas of study below:

  1. The characteristics of effective leaders in health care
  2. Emotional intelligence
  3. Importance of mentoring and time management in career success
  4. The characteristics of effective teams their importance in health care
  5. Models of organizational change
  6. Basic tools to manage conflict

Session Credits: CME = N/A / SAMs = N/A

Agenda

12:00pm
Session 1. Leadership and Change in Health Care: The Tools Physicians Need to Lead
Speaker: Carol Farver, MD, MS, Cleveland Clinic, Cleveland, OH James K. Stoller, MD, MS, Cleveland Clinic, Cleveland, OHDani Zander, MD, Penn State Milton S. Hershey Medical Center, Hershey, PA

Upon completion of this educational activity, participants should be able to:

  1. Define emotional intelligence and the evidence for its importance in leadership
  2. Discuss the important physician competencies needed to lead healthcare organizations
  3. Define the models of organizational change
  4. Review examples of change management in health care organizations
1:15pm
Session 2. The New Physician Leader: Basic Survival Skills
Speaker: Dani Zander, MD, Penn State Milton S. Hershey Medical Center, Hershey, PA

Upon completion of this educational activity, participants should be able to:

  1. Summarize the basic elements of a mentoring network and its importance in career success.
2:15pm
Session 3. Building an Effective Health Care Team
Speaker: James K. Stoller, MD, MS, Cleveland Clinic, Cleveland, OH

Upon completion of this educational activity, participants should be able to:

  1. Review the importance of teams in health care
  2. Define characteristics of effective health care teams
  3. Summarize and reflect on one?s own role in a team.
4:30pm
Session 4. Identifying and Resolving Conflict: Effective Tools for Tomorrow?s Leaders
Speaker: Carol Farver, MD, MS, Cleveland Clinic, Cleveland, OH

Upon completion of this educational activity, participants should be able to:

  1. Review the types of conflict
  2. Complete a standard inventory on how one handles conflict
  3. List tools for conflict resolution
  4. Discuss case scenarios of conflict that residents experience
5:30pm
Wrap-up and Evaluations

Meetings

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